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PwC Luxembourg TechTalk

Ah, technology. To quote Steve Jobs, arguably the most famous disruptor of our time, "we have no idea how far it's going to go". Whether you're the savviest techy around or a complete tech-dummy or somewhere in between, join Carla Santos, a journalist eager to learn more about tech-related matters, and Christopher Rossa, who continuously seeks to demystify technology, during their monthly conversations with specialists from different industries, who share their knowledge on hot topics such as cybersecurity, cloud, and artificial intelligence.

  1. All Episodes
  2. The One on Customer Transformation

The One on Customer Transformation

Jul 12, 2021

We’ve all had some bad experiences as customers: waiting on hold for far too long, being bounced from one agent to another and another, looking for information on the website only to be left without an answer… The examples go on and on. That’s why Customer Transformation - or customer-driven business transformation - is key.

In this episode of TechTalk, Patrice Passé-Coutrin, Director Technology Consulting, tells us how to deliver a great customer-centric experience that drives business growth too.